Mortgage Clerk- Jr

Position: Mortgage Clerk- Jr.

Summary

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.

Responsibilities

Telecommunication Tasks

• Obtain required information from insurance companies via telephone.
• Operate within the Loan Serv environment to manage loan-related transactions.

Loan Serv Processing

• Process tasks, post payments, and record payoffs in Loan Serv.
• Update and maintain insurance information within Loan Serv.
• Issue payments to insurance companies.

Administrative Tasks

• Research loan accounts and provide resolutions to discrepancies.
• Perform accurate and timely data entry for mortgage-related transactions.

Program and Claims Support

• Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
• Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
• Conduct detailed account research and provide analysis to management and customers.
• Deliver customer service support to lenders and servicers via email and phone.
• Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
• Execute all loss claim–related sub-tasks accurately and within required timelines.

Communication and Case Management

• Respond to phone calls, voicemails, status inquiries, and emails promptly.
• Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
• Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.

Bankruptcy Processing

• Process Chapter 13 and Chapter 7 bankruptcy cases.
• Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO.

Requirements Qualifications

• Junior Mortgage Clerk (1–3 years’ experience)
• 1–3 years of clerical, administrative, or financial services experience (mortgage/loan experience preferred).
• Prior exposure to USDA loan programs or systems highly desirable.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite and data entry systems.
• Ability to work in a fast-paced, deadline-driven environment.

Security Requirements

• U.S. Citizenship or Permanent Resident status required
• Ability to obtain and maintain NACIC background investigation

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