Collections Specialist

Summary:

The Collections Specialist will be responsible for managing the collections process, ensuring timely payment of outstanding invoices, and maintaining strong relationships with our clients. This position will work closely with our Accounts Receivable Team to identify overdue accounts, follow up on payment arrangements, and implement effective strategies for collections.

Essential Duties and Responsibilities:

* Perform collection duties, including making calls, sending emails, and sending letters of notification.

* Responsible for accurately recording all cash receipts.

* Reconcile customer accounts and collections; resolve any concerns.

* Maintain customer profiles, credit holds and communicate credit limits.

* Handle inquiries from external customers and the internal Customer Service Department.

* Develop and implement effective collection strategies tailored to specific client needs and circumstances.

* Collaborate with the accounts receivable team to reconcile discrepancies and resolve payment issues.

* Prepare regular reports on collections status and trends for management review.

* Monitor outstanding accounts receivable and follow up with clients as necessary to maintain cash flow.

* Backup role for AR, including reviews and distributes sales invoices and credit notes.

* Perform other duties as needed and assigned.