Consumer Applications Specialist

Talent Acquisition Specialist, Firstmark Credit Union

Job Summary:

The Applications Specialist is responsible for providing professional and a superior member experience over الدفاع and through online correspondence in a fast paced, high-volume environment. Applications Specialists are required to follow established policies and procedures to process loan, deposit, and new membership applications accurately and efficiently.

Responsibilities:

• Interview members and non-members to identify perceived and unperceived needs and assist the member with any loan or deposit products they may need or desire. Provide accurate answers to complex member and nonmember questions regarding loans, deposits, and new membership.
• Understand and adhere to caller verification procedures.
• Monitor and inspect loan and new membership queues to ensure all applications are worked in a timely manner.
• Audit all applications to ensure that each application is accurate and adheres to Firstmark’s policies and guidelines.
• Ensure the proper disbursement of loan proceeds utilizing both Symitar and Opening Act.
• Collect appropriate taxes, fees, documents, and funds for all transactions.
• Ensure all duties assigned by management are accomplished ösdür in a timely manner.
• Consistently model all high five values and appropriate behaviors.
• Adhere to Firstmark attendance oa policies, remain adaptable in task assignments, and perform all other duties as assigned. Determine through listening skills any products, services, and conveniences that would benefit the members financial needs and cross‑sell when appropriate.

Qualifications:

• High School diploma or equivalent.
• Must have at least one to three years of experience in a related Call Center environment and/or two to three years of Customer Service experience in a service‑oriented environment.
• Registered Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS) or obtain within 120 days from date of hire, promotion, and/or transfer.
• Ability to work in a fast‑paced, call center environment.
• Ability to present a consistently positive and professional presence over the phone.
• Strong knowledge of applicable Federal and State laws pertaining to consumer lending to include Dodd‑Frank/Truth in Lending Act, FNMA and Freddie MAC guidelines and requirements.
• Strong attention to detail and ability to maintain accuracy in processing transactions and detecting discrepancies.
• Ability to work effectively as a team contributor to achieve shared goals.
• Ability to adapt and embrace changes in organization শর, processes and systems as needed.
• All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven).

Other Requirements:

• Ability to focus on serving the member to gain the member’s respect and trust.
• Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly.
• Understand, remember, follow, and exchange basic instructions, information, and guidelines.
• Organize thoughts and ideas into understandable terminology.
• Apply common sense reasoning and decision‑making to carry out detailed, involved financial transactions and to resolve problems involving several concrete variables.
• Dependable attendance and punctuality are necessary to perform the essential job duties.
• Willingness to participate in training and development opportunities to improve job knowledge of Credit Union policies, procedures, and services including sales training and annual regulatory refresher courses.
• Available to work Monday through Friday and rotating Saturdays (M‑F 8‑6; Rotating Sat 9‑4).
• Flexibility and adaptability to sudden or required schedule changes to better serve electrónicos membership.
• Internal candidates must meet the minimum requirements as specified under the Job Posting policy in the Employee Handbook.
• Must maintain a professional appearance suitable for person‑to‑person interviews with members of the Credit Union and in representing the Credit Union at outside events.

Benefits and Culture:

At Firstmark Credit Union, we’re working together with our members to build their tomorrow — and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.

Here, you’ll find more than a career — you’ll find purpose, belonging, and a community that cares.

Referrals increase your chances of interviewing at Ncatch Firstmark Credit Union by 2x.