Operations Manager, Sponsor Banking

This position is available as an onsite or remote assignment. The Operations Manager, Sponsor Banking at Trans Pecos Banks oversees day-to-day operations and partner support for the bank’s sponsor banking relationships. This role supports existing program oversight and manages new program implementations, feature enhancements and reporting while maintaining a primary focus on performance, oversight and service quality. The position is for a subject matter expert in areas of the Fintech ecosystem, Payment Network Operations and Project Management.

Manage daily sponsor banking operations, ensuring accurate, timely processing and consistent service delivery. Own payment network operations and compliance and oversight. Coordinate ongoing operational support for program partners, processors, and vendors; address service needs and resolve issues. Support new program implementations and enhancements, coordinating operational readiness and the transition to ongoing support. Maintain operational controls and work with compliance and risk teams to support adherence to bank policies, applicable regulations, network rules, and security standards.

Improve workflows and maintain procedures that promote efficiency, accuracy, and consistent partner experience. Collaborate with internal teams to investigate operational exceptions, elevate concerns, and coordinate timely resolution. Monitor operational metrics and service performance, identify trends, and communicate issues and improvement opportunities to leadership. Develop the sponsor banking operations team, setting priorities and supporting accountability, collaboration, and continuous improvement. Carry out responsibilities consistent with the bank’s values, operating principles, policies, and applicable laws.

Bachelor’s degree in business administration, finance, or related field required. Knowledge of banking operations, Fintech operations, Network compliance, payment processing, and sponsor banking or partner-based financial services. Understanding of operational controls, regulatory compliance, applicable network rules, and security requirements. Ability to analyze operational metrics, identify issues and improve processes. Team leadership, organization, and prioritization skills to manage ongoing operations and competing service needs.

Strong communication, relationship management, and problem-solving skills for working with internal teams and external partners.

Preferred:
Experience in banking operations, payments, card services, or sponsor banking, including team leadership and support.

Preferred:
Experience improving operational processes, resolving service issues, and collaborating across functions; program implementation experience is a plus.

Preferred:
Comfort operating in a Remote and/or Hybrid work environment.