OAG - Child Support | Office Manager; Manager II

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

The Office Manager performs moderately complex to complex (journey-level) managerial tasks administering the daily operations and activities of a child support field office / Customer Engagement office under the supervision of the managing attorney / Customer Engagement Director. Work involves establishing performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direction and guidance to child support staff;

collaborating with other members of leadership, and external partners to serve Texas families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.

OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives
• Supervises all office personnel, including hiring, evaluating, counseling, and training
• Monitors the office budget
• Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service
• Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers
• Assesses the validity of complaints against the IV-D program with impartiality
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Education:

Graduation from high school or equivalent

Education:

Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service

Experience:

Seven (7) years of full-time experience working in the following (or closely related) fields:
Child Support Program, management, or supervisory

Knowledge of management principles and practices

• Skill in using a computer with word processing, spreadsheets, and other software
• Skill in negotiating, interviewing, and mediating
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g. collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

Experience:

Texas Child Support Program,…