OAG - Child Support| Child Support Officer II - III

Position: OAG - Child Support| Child Support Officer II - III | 26-0205

OAG - Child Support Officer II/III (26-0205)

Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in encouraging responsible parenting, promoting parental involvement between both parents, and ensuring children in Texas receive the support they need and deserve.

Responsibilities

• Conduct detailed investigations to locate absent parents, verify employment, and determine assets.
• Prepare documents for establishing or enforcing child support orders.
• Negotiate lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
• Negotiate out‑of‑court settlements and agreements with parties.
• Monitor child support cases and refer delinquent cases for appropriate enforcement action.
• Document case actions using agency tools, including Texas Child Support Enforcement System (ChAMP) and court documents.
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Review cases to determine eligibility for closure.
• Attend court to assist legal staff as needed.
• Research case information on the computer, including ChAMP.
• Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
• Assess child support cases to determine appropriate case action.
• Explain Child Support Program policies, procedures, and regulations to customers.
• Respond to customer inquiries and complaints.
• Assess the validity of complaints against the IV‑D program impartially.
• Serve as Notary Public.
• Perform related work as assigned.

Required Knowledge, Skills & Abilities

• Knowledge of investigative practices and techniques.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word‑processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work in person at assigned OAG work location and perform in‑person work with coworkers for the entirety of every work week (unless on approved leave).
• Ability to arrange for personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed and in compliance with FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 15%.
• Ability to type 35 words per minute (typing test required at interview).

CSO II Education & Experience

High‑school graduation or equivalent. Bachelor’s degree from an accredited college or university; experience in Child Support Program, credit collections, investigations, legal assistance, customer service, or IV‑A eligibility can substitute on a year‑for‑year basis.

CSO III Additional Requirement

One additional year of full‑time experience as a Child Support Officer or equivalent position in an IV‑D agency or private sector.

Preferred Qualifications

• Graduation from an accredited four‑year college or university.
• Proficiency in Spanish (reading, writing, speaking).

Application Information

Submit an electronic application through CAPPS Recruit. A State of Texas application must be completed; paper applications are not accepted. Applicants may be subject to a criminal background check pursuant to the Texas Government Code.

Location

San Antonio, Texas Metropolitan Area

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

Law Practice

Equal Opportunity Employer

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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