Hospital Bilingual Patient Advocate

Hospital Based Bilingual Patient Advocate

Base pay range: $19.00/hr - $25.00/hr.

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full‑time position is located 100% onsite at a hospital in San Antonio, TX, with a Friday‑Tuesday schedule from 8:00 AM to 5:00 PM.

In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bedside visits and in‑person interactions. Your primary objective will be to guide patients face‑to‑face through the application process, ensuring thorough completion and follow‑up.

This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened s position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.

• Screen uninsured hospital patients at bedside to determine if the patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make outbound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Request home visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• All other duties as assigned.

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred, but not required.
• Adaptability when dealing with constantly changing processes, computer systems and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
• Ability to multitask to meet performance metrics while functioning in a fast‑paced environment.
• Hospital‑Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Ability to function in a fast‑paced environment.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork:
  We believe in teamwork and having fun together
• Career Growth:
  Gain great experience to promote to higher roles

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