Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co‑insurance and/or co‑payments and scheduling of diagnostic and follow‑up appointments and answering phones.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

Location: 19114 US Highway 281 North, San Antonio, TX 78258

• Greets patients as they arrive and manages wait time
• Completes check‑in and check‑out tasks including insurance verification, pre‑authorizations and/or pre‑certification of procedures, and copies required documents
• Collects co‑payments, co‑insurance, and deductibles and issues receipts
• Manages cashier box and makes daily deposits according to company policies
• Processes walk‑in patients and visitors
• Answers phones and schedules appointments
• Redirects calls as appropriate, assists callers with questions or concerns, and takes messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned or filed, processes requests for medical records release, and maintains appropriate logs
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

• Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term and Long‑term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of healthcare experience in a medical clinic setting
• 1+ years of insurance verification experience
• Intermediate proficiency in Microsoft Office applications

• 1+ years of experience with electronic health records
• 1+ years of experience handling and triaging telephone calls and a multi‑system phone line
• Knowledge of medical terminology
• Bilingual English/Spanish

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi‑task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, and understanding and interpreting information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from…