Health Coach

As a Health Coach for Flex powered by Airrosti, you will play a pivotal role in delivering virtual Musculoskeletal (MSK) wellness programming for health plan members. Your primary focus will be supporting Flex members on their wellness journey through exercise guidance, habit-building, and motivational support.

This position offers significant growth potential, with opportunities to develop leadership skills and eventually lead and grow a team of health coaches as the Flex program expands. We're seeking a passionate individual who is energized by helping others achieve their wellness goals and who thrives on keeping members motivated through challenging moments in their health journey.

• Instruct, motivate, and inspire members who proactively request help with their Flex program, ensuring a personalized and supportive experience that keeps them engaged and progressing toward their goals.
• Provide empathetic, habit-based lifestyle coaching to support members in building sustainable lifestyle habits that reduce symptoms and improve overall wellness—meeting members where they are and celebrating their wins along the way.
• Educate and engage members through diverse resources, including virtual sessions (Flex live), video call, in app messaging and emails — adapting your communication style to best motivate each individual member.

• Leverage the Flex product team to make strategic, effective coaching decisions that enhance member outcomes.
• Offer basic troubleshooting advice to members encountering challenges with the Flex App or their programming, ensuring a seamless user experience.
• Collaborate with the rest of the care team, including Airrosti Certified Providers, Certified Recovery Specialists, Application Support, LOR, and Quality Assurance to deliver the best member experience.

• Track and report issues related to member experiences, providing valuable insights for continuous improvement and demonstrating analytical thinking that supports program growth.
• As part of the core FLEX team, actively support the continuous improvement of the application through added features, member experience improvements, and tech innovation—contributing ideas that enhance member motivation and engagement.
• Participate in team development initiatives and demonstrate leadership potential through mentoring peers, contributing to best practices, and supporting the scaling of coaching operations as the program grows.

• Demonstrate comfort with technology and proficiency in utilizing multiple platforms and programs to accomplish daily work, including new communication tools used to connect with FLEX members.
• Perform additional duties assigned by the Flex Product team that have a measurable impact on the overall success of the virtual MSK wellness program, such as piloting new marketing messaging or surveying members for content inspiration.
• Adapt and manage time effectively during ebbs and flows in member engagement (related to marketing campaign enrollments) by prioritizing member satisfaction and contributing to the growth of the membership base.

• Bachelor's degree (B.A.) from a four-year college or university OR one to two years of related health care experience
• Minimum one year of experience in clinical and/or health and wellness fields, with demonstrated ability to motivate and support clients in achieving their health goals
• Passion for helping others succeed—you're energized by seeing members make progress and genuinely care about their wellness journey
• Strong interpersonal and communication skills with the ability to build rapport and maintain member motivation through various channels

• Active certification in NBC-HWC (National Board Certified Health and Wellness Coach) Learn more about NBC-HWC certification
• Previous experience in leadership, mentoring, or team coordination roles
• Track record of driving engagement and positive outcomes in coaching or wellness programs
• Interest in program development and scaling health coaching initiatives

This is a full-time role with significant growth potential. As our Flex program expands, high-performing health coaches will have opportunities to take on leadership responsibilities, including team development, coaching mentorship, and program strategy—helping shape the future of virtual MSK wellness coaching.

• $50,000 - 54,000/year
• Medical, Dental, & Vision Insurance
• HSA/FSA Options
• Company-Paid & Additional Voluntary Life, Short/Long-Term Disability
• Voluntary Accident, Hospital, Critical Illness, & Long-Term Care Coverage
• Student Loan Support & Coaching
• 401(k) with Company Match
• Paid Parental Leave
• Flexible PTO, Company & Floating Holidays
• And much more!