Surgery Scheduler

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Our Surgery Schedulers manage surgery schedules for multiple physicians while providing the highest levels of courtesy, respect, and customer service. The scheduling process often involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives. This position has the potential to work from home after completing training and to work independently.

• Schedules non-clinic surgeries, admissions, and procedures or specialized testing for in-patient, outpatient or ambulatory surgery centers including anesthesia services.
• Schedules surgery in accordance with the facility and the provider’s protocol.
• Ensures proper documentation for all orders related to the requested surgery or admission, completing all paperwork and requirements for the hospital/outpatient facility, including verifying patient consents, history and physical notes, insurance and demographic information.
• Follows up on any outstanding issues to ensure surgery is performed at the scheduled time.
• Frequent interaction with the provider to secure and/or clarify orders and other details related to surgeries.
• Educates patient to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they are unable to answer.
• Coordinates with PCP for medical/cardiac clearance, if necessary, obtaining a copy of results and forwarding to the facility in a timely manner.
• Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for out-patient or in-patient surgeries, procedures or specialized testing.
• Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions.
• Tracks all scheduled cases and notes any circumstances for delayed, cancelled or postponed surgeries.
• Provides reports, as requested, to the department manager on the status of all surgeries scheduled or cancelled.
• Maintains digital surgery packets.
• Communicates call to Physician for potential complaints in a timely manner.
• Introduces self-using AIDET skills.

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

• High School Diploma or GED required
• Proficiency with electronic medical record (EMR)
• Proficiency with Office 365
• Proficiency with PDF documents
• Working knowledge of ICD-10 and CPT coding
• Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations
• Medical Assistant certification

• Bilingual Spanish
• Previous surgery scheduling experience

Entry level

Full-time

Health Care Provider

Medical Practices