Administrative Director of Support Services

Description

Introduction

Do you want to join an organization that invests in you as a(an) Admin support? At South Texas Radiology Imaging Centers, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

South Texas Radiology Imaging Centers offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

* Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.

* Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

* Free counseling services and resources for emotional, physical and financial wellbeing

* 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

* Employee Stock Purchase Plan with 10% off HCA Healthcare stock

* Family support through fertility and family building benefits with Progyny and adoption assistance.

* Referral services for child, elder and pet care, home and auto repair, event planning and more

* Consumer discounts through Abenity and Consumer Discounts

* Retirement readiness, rollover assistance services and preferred banking partnerships

* Education assistance (tuition, student loan, certification support, dependent scholarships)

* Colleague recognition program

* Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

* Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:

Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Admin support like you to be a part of our team.

Job Summary and Qualifications

The Administrative Director, reporting directly to the Associate Vice President and Vice President of Operations, serves as a key strategic leader responsible for driving excellence across Radiology Scheduling, Insurance Verification, and Central Medical Records. This role is charged with shaping and executing operational strategies that enhance patient access, streamline administrative workflows, and elevate service delivery. Through data-driven decision-making, cross-functional collaboration, and continuous performance improvement, the Director ensures these cores functions operate at peak efficiency in support of superior patient care and organizational success.

Essential Job Functions:

1. Provide strategic leadership and mentorship to a multidisciplinary team, fostering a culture of excellence in radiology scheduling, insurance verification, and centralized medical records operations.

2. Identify and resolve operational challenges by partnering with departmental leaders to analyze root causes and implement sustainable solutions that enhance performance and efficiency.

3. Establish and monitor departmental goals and KPIs, aligning objectives with organizational priorities and ensuring measurable progress toward operational excellence.

4. Deliver actionable performance insights by tracking key metrics and preparing comprehensive reports for senior leadership to support data-driven decision-making.

5. Direct day-to-day operations across all service lines, including workforce planning, scheduling, quality assurance, and service delivery, ensuring optimal resource utilization and patient satisfaction.

6. Champion employee engagement initiatives and cultivate a collaborative, inclusive, and high-morale work environment that supports retention and professional growth.

7. Oversees quality control and implements necessary correction actions to ensure consistent application of laws, regulations, policies, and procedures pertinent to the Contact Center.

What qualifications you will need:

* Bachelor's Degree preferred

* 5 years of progressive leadership in call centers, or direct health care operations or high-volume call center environments, with a proven track record of driving performance, managing cross functional teams, and leading complex service lines.

* Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

Preferred:

* Exceptional analytical skills and problem-solving abilities with a strong aptitude for identifying operational efficiencies, interpreting performance data, and…