Patient Accounts Rep

Responsibilities

Since 1987,
Laurel Ridge Treatment Center has been the premier provider of specialized behavioral health and addictive disease services in San Antonio and South Texas. Our 330‑bed facility is one of the largest freestanding psychiatric hospitals in the United States. Set on a therapeutic 29‑acre campus in north central San Antonio, Laurel Ridge serves as the setting for the treatment for children, adolescents, young adults, adults, veterans and military personnel.

Laurel Ridge’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, PTSD, depression and anxiety, mental illnesses and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Laurel Ridge Treatment Center is part of one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS). UHS has been recognized as one of the World’s Most Admired Companies by Fortune.

Universal Health Services (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. UHS has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune;

listed in Forbes ranking of America’s Largest Public Companies. Headquarters in King of Prussia, PA, UHS has more than 99,000 employees and through its subsidiaries operates acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Position Summary:

The Patient Account Representative interacts and coordinates with medical insurance providers to process claims in a timely and accurate manner. This position ensures patient account resolution and reconciliation of outstanding balances for Laurel Ridge Treatment Center. This position works in a cooperative team environment and serves as a professional liaison between patients, medical support staff, and insurance providers.

• Ability to calculate expected insurance payments, patients cost based on insurance benefits and/or per‑day rates.
• Ability to maintain a high level of professional and customer services skills.
• Ability to effectively communicate verbally and in writing. Ability to model Service Excellence Standards.
• Knowledge of Managed Care, Commercial and State Agency policies and requirements. Ability to make decisions and handle multiple responsibilities and strict deadlines.
• Ability to read and comprehend contracts.

• Employee Recharge Massage Zone
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career development opportunities

Education:

High School Graduate/GED

• Work accounts receivable assignments efficiently and timely while maintaining expected performance goals.
• Identify problematic accounts with payers by investigating, analyzing, and correcting errors.
• Conduct timely follow up on outstanding accounts by calling insurance companies or utilizing the payer web portals.
• Document detailed notes on every account preparing for the next course of action and or resolution in a timely and efficient manner.
• Research denied claims as well as underpayments from third‑party payers and process appeals and/or claim(s) reconsiderations to insurance companies in a timely manner.
• Process patient payments and refunds.
• Work with insurance companies to determine benefits in order to estimate patient’s financial responsibility.
• Contact patients and collect prepayments and outstanding balances.
• Interact with patients when eligibility and benefits cannot be verified through the various payer portals, etc.
• Perform other duties as assigned/required by this position.

All UHS subsidiaries…