Patient Experience Specialists
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listing for:
Medium
Full Time
position
Listed on 2026-01-16
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 35000 - 45000 USD Yearly
USD
35000.00
45000.00
YEAR
Job Description & How to Apply Below
Position: Patient Experience Specialists - $19 / hour
Overview
Planned Parenthood South Texas is the region's most trusted name in women's health. Operating 7 health centers, our mission is to provide and protect the information people need to plan their families and their futures. We are seeking dynamic, qualified individuals to join our amazing Planned Parenthood family.
The PES is a full-time position with day-time hours Monday - Friday, and rotating Saturdays. We offer excellent benefits that include: medical, dental, vision, disability and life insurance, paid holidays, paid time off, a 401k retirement plan & more!
POSITION SUMMARY: The Patient Experience Specialist (PES) facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to equitable, excellent, non-judgmental care is evident in each patient’s experience. Ensures that medical policies and procedures, protocols, as well as affiliate standards and protocols, are followed. As needed, conducts STI/HIV assessments, patient education, testing and referrals for clients.
Refers patients to other community agencies and services, as appropriate. The PES treats all patients in a respectful, compassionate, professional manner, and delivers health care in a way that empowers clients to make informed decisions about their bodies, affirms the decisions they do make, and equips them to build healthy lives and futures.
Essential functions
Greets patients and visitors, on the phone and in person, in a positive, warm, caring, friendly manner to enhance the overall patient experience.Documents patient information in the Electronic Health Record (EHR) in a complete, accurate and efficient manner, where all patient information is entered immediately at the time of the patient visit, and phone calls are documented in a patient case.Complies with the Health Insurance Portability and Accountability Act (HIPAA) as amended to ensure the privacy of protected health information (PHI / ePHI) in the execution of all job duties. Takes immediate action when a potential breach has occurred.Provides clear and easy to understand patient education and responds to queries about health services. All information is offered in a reassuring but neutral way which is factual and non-directive.As assigned, conducts pre/post education for patients who request STI/HIV screening, and maintains accurate statistical information while protecting patient identity.Performs in-house tests/measurements including but not limited to rapid HIV, urinalysis, hemoglobin, pregnancy tests, flu, strep, venipuncture, blood pressure, height / weight in a complete, accurate and prompt manner.Collects and processes specimens for external laboratory testing in a complete, accurate and efficient manner, processing as soon as collected. Ensures patient information is entered in the lab log immediately.Runs laboratory controls, documents and takes immediate, appropriate action when discrepancies occur.In collaboration with the Center Manager and Assistant Center Manager, ensures clerical duties including, but not limited to patient visits, closing charts, workflow dashboard, clinical inbox, consents and patient logs, as required or assigned are completed in an accurate and prompt manner, according to policy.Complies with Class D Pharmacy regulations when receiving, packaging, labeling, documenting and dispensing medications under the direction of the Pharmacist. Ensure the “Five Rights” are followed to eliminate medication errors.Complies with Daily Cash Management procedures in a complete, accurate and prompt manner and takes immediate, appropriate action when discrepancies occur.Refers patients to other medical and social services agencies as appropriate.In coordination with the Clinician, may follow up on abnormal lab results, high risk clients and STD treatment regimens.Complies with inventory management procedures by accurately and promptly requesting and receiving supplies, and informs the supervisor of any items that need to be ordered.Ensures that the health center facility is kept clean, organized and that all supplies and patient literature are adequate for…
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