Manager of Clinician , Onboarding and Scheduling

About Sevaro

Sevaro is a physician-founded and led, tech-enabled virtual specialty care company on a mission to break geographical barriers and improve lives through innovation. Teleneurology is our first and foundational virtual specialty, and we do it better than anyone, with some of the industry's fastest response times, as we build out multispecialty virtual care. Our Synapse AI platform connects hospital care teams to our neurologists in seconds.

Our name, from the Sanskrit for “selfless service,” reflects how we treat every patient: the way we'd want our own family treated.

The Manager of Clinician Experience, Onboarding and Scheduling is the dedicated point of contact for physicians and advanced practice providers from contract signing through their first scheduled shift. This role leads onboarding, training, workflow readiness, and scheduling, and coordinates closely with credentialing, licensing, IT, operations, and hospital partners to ensure every clinician has the training, resources, system access, and support needed to begin working successfully.

The role also oversees nationwide physician scheduling based on contractual requirements, credentials, availability, and shift volume.

• Serve as the dedicated point of contact for every physician and advanced practice provider from contract signing through their first scheduled shift.

• Introduce new clinicians to Sevaro's culture, expectations, communication standards, and on-shift experience.

• Build and maintain strong relationships with clinicians throughout the onboarding process.

• Track onboarding progress and follow up on outstanding requirements to keep each clinician moving toward scheduling readiness.

• Identify onboarding delays and partner with the appropriate departments to resolve them.

• Maintain accurate onboarding records, documentation, and status updates.

• Train clinicians on Synapse, general clinical shift workflows, and site-specific stroke and consultation processes through individual and group sessions.

• Confirm clinicians understand clinical workflows, escalation procedures, documentation requirements, and hospital-specific expectations before their first shift.

• Coordinate system access, login testing, and final readiness checks.

• Develop and maintain training guides, workflow documents, and quick-reference materials as systems and processes change.

• Lead additional or remedial education when the quality team identifies gaps in a clinician's understanding of or adherence to established workflows.

• Maintain detailed knowledge of each hospital site's systems, workflows, and clinical requirements.

• Answer clinician questions related to initial credentialing applications, licensing requirements, and hospital submissions.

• Assist clinicians with completing required applications and documentation.

• Coordinate with credentialing and licensing teams to monitor progress and address delays.

• Communicate credentialing and licensing updates clearly and consistently to clinicians and internal stakeholders.

• Serve as the liaison between clinicians and departmental leaders in credentialing, licensing, IT, operations, quality, and hospital relations.

• Facilitate communication between clinicians, internal departments, hospitals, and clients.

• Escalate urgent concerns and follow through until resolution.

• Identify workflow gaps and recommend process improvements that reduce delays and improve the clinician experience.

• Manage scheduling for 80+ physicians nationwide based on contractual requirements, credentials,…