Donor Services Lead Job San Antonio area,Texas USA,Healthcare

Lead and coordinate daily donor service operations to ensure timely review and processing of donor referrals.
Serve as a primary resource and mentor to Donor Services personnel, providing guidance on donor eligibility determination, documentation requirements, and regulatory expectations.
Review and oversee donor medical records, including hospital records, laboratory reports, autopsy findings, and Medical Examiner/Coroner reports.
Facilitate donor eligibility assessments in accordance with FDA regulations, AATB Standards, and internal procedures.
Review and
** escalate
* * donor suitability concerns, contraindications, deferrals, and risk factors as appropriate.
Ensure donor records are complete, accurate, and audit ready prior to Medical Director review and tissue release.
Coordinate record completion activities and collaborate with recovery partners to obtain required documentation.
Monitor workflow metrics and case turnaround times to support operational goals and continuous improvement initiatives.
Assist management with training, audits, inspections, CAPAs, and corrective actions related to donor services activities.
Identify process improvement opportunities and recommend enhancements to donor screening, documentation, and review processes.
Maintain donor information within applicable databases and record management systems.
Ensure compliance with confidentiality, HIPAA, ethical, and quality system requirements.
Act as a liaison between Donor Services, Quality Assurance, Operations, Processing and the Medical Director.
Support departmental objectives related to quality, compliance, customer service, and operational efficiency.

Qualifications

Strong attention to detail with the ability to review and interpret medical documentation.
Excellent written and verbal communication skills.
Ability to maintain confidentiality and handle sensitive information professionally.
Basic computer proficiency and ability to learn record handling procedures.
Ability to follow written procedures and regulatory requirements.
Familiarity with FDA human cell and tissue regulations 21 CFR Part 1271.
Knowledge of AATB Standards or similar accreditation requirements.
Minimum 3-5 years of experience in donor services, tissue/organ procurement, or healthcare quality.
Demonstrated leadership, mentoring, or supervisory experience preferred.
Strong knowledge of FDA 21 CFR Part 1271, AATB Standards, and donor eligibility requirements.
Ability to train staff, prioritize workload, and coordinate multiple donor cases simultaneously.
Excellent problem-solving, decision-making, and organizational skills.
Experience participating in audits, inspections, investigations, and quality system activities.