Medical Clerk - Department of Medicine

MEDICAL CLERK
- Department Of Medicine (BAMC-):

Bowhead's subcontractor VTI seeks a Medical Clerk to support the Department of Medicine (DOM) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerk is tasked with managing patient’s health records and history, patient information, processing discharge paperwork and various administrative duties within BAMC at Fort Sam Houston, TX.

Essential functions will include:

• Greet, receive, and interview patients and/or sponsors and/or other persons having knowledge of and/or accompanying the patient. Ask for proper identification and verify eligibility for services.
• Contact the clinic's designated oversight official or COR for eligibility verification when required. Have a basic understanding of the regulations and policies related to patient identification requirements and patient eligibility, such as Defense Enrollment Eligibility Reporting System (DEERS).
• Verify appointments and enter patient data into the MHS Genesis or other system used by the clinical service to register, schedule, and book new or established follow-up patients.
• Ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Manage appointment line to facilitate patient reception and appointment processing.
• Complete DD Form 2569, Third Party Collection Program
  - Record of Other Health Insurance, and contact an admission clerk when forms are complete, and the patient is ready for admission.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the clinic. Select, complete, and route requests for patient activities and/or procedures.
• Use MHS Genesis and/or any automation system utilized by the clinic or hospital to perform appointment or procedure scheduling, appointment cancellation, schedule follow-up appointments, end-of-date processing, enrollment status verification, and update of select patient file data.
• Monitor and communicate delays in scheduled appointments to the appropriate staff and patients. Reschedule patients as required.
• Be knowledgeable of template management and perform those functions as required to ensure provider templates are accurately submitted/modified as required no later than 45 days out.
• Call patients to change, cancel, and remind them of upcoming appointments. Reschedule patient appointments if the provider is TDY, deployed, sick, on leave, or otherwise unable to see patients.
• Conduct end-of-day closure, ensuring disposition of all the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability.
• Collect Third Party Insurance data from all non-active-duty uniformed service beneficiaries and civilian patients visiting the clinic. Initiate and complete as much as possible, DD Form 2569.
• Conduct individual follow-up interviews with those individuals to ensure data is accurate and complete. Make copies of Medicare, Veterans Administration, or other health insurance cards when available.
• Update information into MHS Genesis.
• Query patients regarding data accuracy, required changes (e.g., address or telephone changes), and enter revised data into MHS Genesis along with other health insurance information.
• Make copies of all new, modified, or annual DD 2569 and send one to the Patient Administration Division for filing in the patient's record and one to Uniform Business Office (UBO) for filing and billing.
• Provide TRICARE informational brochures to beneficiaries not enrolled and direct interested personnel to the TRICARE Office for further assistance.
• Review and update all patient demographics data files. Request clarification of patient…