Manager Audiology - Pedi ENT

Audiology Program Director

Responsible for the clinical, operational, financial, and strategic oversight of the Audiology Program, ensuring high-quality patient care, regulatory compliance, program growth, and alignment with organizational objectives. This role works closely with Pediatric ENT physicians and interdisciplinary teams to support coordinated care for adult and predominantly pediatric patients. Provides leadership for program operations, staff development, quality improvement, patient access, and service expansion while serving as the clinical and operational subject matter expert for audiology services across the organization.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Perform accurate and efficient hearing evaluations for the adult and pediatric population to determine the range, nature and degree of hearing sensitivity, including auditory brainstem response assessments, optoacoustic emissions, infant hearing screens, emittance measurements (tympanometry and acoustic reflexes), and pediatric evaluations including condition play audiometry, visual reinforcement audiometry, and select picture point audiometry.
• Coordinates follow-up evaluations and referrals.
• Appropriately adapts assigned assessment, treatment and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific, and developmental needs of each patient served.
• Proficient in providing device evaluations (digital hearing aids, cochlear implants, and FM systems), including fitting and/or verifying efficacy of hearing aids on adult and pediatric patients.
• Ability to accurately dictate patient results.
• Develop and implement strategic initiatives to grow audiology services, patient access, and referral volumes.
• Collaborate with Pediatric ENT physicians and operational leadership to expand services, improve patient care delivery, and identify opportunities for new programs, technologies, and services to meet community and organizational needs.
• Oversee daily clinic operations to ensure efficient patient flow, timely access, optimal utilization of resources, and adequate staffing, scheduling, and coverage to support operational needs.
• Monitor and improve key performance indicators related to patient access, productivity, quality, patient satisfaction, and financial performance.
• Develop, implement, and maintain quality assurance and quality improvement activities for the Audiology Program and ensure compliance with applicable regulatory, accreditation, and professional practice standards, including clinical documentation, coding, billing practices, and audit readiness.
• Recruit, onboard, mentor, and develop audiology staff; establish performance expectations; provide ongoing coaching and professional development opportunities; and foster a culture of accountability, collaboration, and continuous improvement.
• Collaborate with operational and physician leadership to achieve financial and growth objectives.
• Promote collaboration between Audiology, ENT, Pediatrics, NICU, Speech Therapy, and other multidisciplinary teams to ensure coordinated patient care and develop referral pathways and outreach efforts to enhance continuity of care and patient outcomes.
• Serves as the clinical and operational subject matter expert for audiology services across the organization.
• Other responsibilities as assigned.

Job Requirements:

Education/Skills
• Doctor of Audiology degree from an accredited program required.

Experience
• Minimum of 4 years of audiology experience required.
• Minimum of 3 years of pediatric audiology experience required.
• Minimum of 2 years in a clinical leadership, lead, or supervisory role required.
• Demonstrated…