Aloft San Antonio Northwest - Front Desk Manager OEM

Aloft San Antonio Northwest - Front Desk Manager OEM Address 5630 UTSA Blvd, San Antonio, TX, 78249

Job Description

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly.

If you’re a customer service superstar with strong leadership and problem‑solving skills, committed to enhancing guest satisfaction and operational efficiency, join our team and be part of creating unforgettable experiences for our guests!

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory
  
  Skills:
  
  Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem‑Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication
  
  Skills:
  
  Clearly convey information and resolve concerns from co‑workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Discover social adventure at Aloft San Antonio UTSA Area. Our new boutique hotel in San Antonio offers everything you need to make the most of your stay. Get comfortable in our loft‑inspired, pet‑friendly hotel rooms with plush Marriott bedding, bold decor, and ergonomic work spaces. Satisfy your cravings any time at Re:fuel, our 24‑hour market, or head to W XYZ® Bar for craft drinks and live music.

You can also explore San Antonio restaurants near our hotel like Fuego Tortilla Grill, and Chicken N Pickle. During your stay at our hotel near UTSA, enjoy easy access to top attractions like Six Flags Fiesta Texas, San Antonio Riverwalk. Enjoy shopping at The Shops at La Cantera and The Rim, also nearby. Area hospitals including Methodist Hospital, South Texas Medical Center, and more also nearby.

Our free parking makes our multifunctional event space a great choice for your next formal small‑scale meeting. No matter what brings you to town, make your stay unforgettable at Aloft San Antonio UTSA Area. Our goal is to make every guest feel t sets us apart is our team‑oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand‑up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service.

Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people‑first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!