Assistant Front Office Manager

Doubletree by Hilton is seeking a dynamic and detail-oriented Assistant Front Office Manager to assist in leading the front office team and ensuring smooth day-to‑day operations. This role is pivotal in delivering exceptional guest experiences, managing team performance, and supporting the Front Office Manager in all aspects of front office operations. If you are passionate about hospitality and thrive in a fast‑paced environment, this is your opportunity to shine.

• Assist in overseeing daily front office operations, including guest check‑ins, check‑outs, and room assignments.
• Supervise, train, and schedule front office staff to ensure efficient and professional service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, ensuring satisfaction.
• Support the implementation of policies, procedures, and service standards to uphold brand excellence.
• Monitor front desk activities and ensure compliance with cash handling, credit policies, and reservation protocols.
• Collaborate with other departments to ensure seamless guest experiences and operational efficiency.
• Prepare and review front office reports, including occupancy, revenue, and guest feedback, and share insights with management.
• Assist in managing the front office budget, including labor costs and supplies, to achieve financial targets.
• Step in to lead the front office team in the absence of the Front Office Manager.
• Promote a positive and professional work environment, fostering teamwork and development opportunities for staff.

• High school diploma or equivalent required; degree in hospitality management or related field preferred.

• 2+ years of experience in front office or guest services in a hotel setting, with leadership experience preferred.

• Strong knowledge of front office operations, including reservations, check‑in/check‑out procedures, and billing.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proven leadership and team‑building skills to train, motivate, and develop staff.
• Exceptional organizational and multitasking abilities in a fast‑paced environment.
• Strong problem‑solving and decision‑making skills to handle guest and operational challenges.
• Flexibility to work various shifts, including evenings, weekends, and holidays.