Guest Service Agent​/Valet

Position: Guest Service Agent/Valet-$12 +tips
Purpose of the Position:

To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas.

Primary Responsibilities:

Duties are as follows but not limited to:

* Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.

* Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.

* Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.

* Greet all arriving guests by name, and offer luggage assistance in accordance with Hotel Emma standards.

* Work closely with the Valet and/or Front Desk to announce the name over the radio to the front desk to begin the check-in.

* Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner.

* Interact with other team members in a professional manner, and assist other departments as needed.

* Assist with special requests and miscellaneous tasks on scheduled or impromptu basis.

* Maintain radio etiquette at all times including and not limited to speaking professionally over the radio.

* Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.

* Adhere to designated Bellman positions to open the Reception doors for all guests and locals.

* Report to work for scheduled shift, on time and in uniform, in accordance with company policy.

* Know and comply with all company policies and procedures pertaining to this position and its duties.

* Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.

* Storage of guest luggage safely in the Bell Closet with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate.

* Transport guests in the hotel vehicle within a three (3) mile radius of Hotel Emma in a safe and professional manner.

* Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.

* Maintain the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season.

* Takes pride in personal appearance and follows hotel grooming guidelines.

* Be knowledgeable of all emergency procedures and hotel policies.

Job Requirements:

* Position requires effective communication with guests and co-workers.

* Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.

* Twelve months related experience.

* Flexible schedule required, to include AM/PM, weekends and holidays.