Banquet Houseperson

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development.

We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Banquet Houseperson plays a critical role in setting, maintaining, and resetting banquet and event spaces to ensure flawless execution for meetings, weddings, conferences, and special events. This role supports the Banquet and Events teams by preparing rooms, moving equipment, maintaining cleanliness, and responding quickly to event needs within a full-service hotel environment.

• Set up banquet rooms according to Banquet Event Orders (BEOs) and diagrams, including tables, chairs, linens, risers, staging, dance floors, podiums, audiovisual equipment, and decor items.
• Ensure all meeting and event spaces are clean, organized, and fully prepared prior to guest arrival.
• Place linens, water service, stationery, and amenities as required for meetings or events.
• Handle large and heavy items safely, including furniture, rolling equipment, and storage pieces.

• Respond promptly to event-related requests from Banquet Captains, Event Managers, and meeting planners.
• Refresh meeting rooms by replenishing water, clearing used materials, and resetting supplies.
• Assist with lighting, temperature adjustments, and room reconfigurations during events as needed.
• Maintain cleanliness of hallways, service areas, and pre-function spaces throughout events.

• Break down rooms after events by clearing tables, folding and removing linens, stacking chairs, and storing equipment properly.
• Reset rooms for upcoming events in accordance with new BEO requirements.
• Ensure all equipment is returned to inventory storage clean, organized, and in working condition.

• Operate and maintain equipment such as carts, lifts, staging platforms, and furniture safely and correctly.
• Report any damaged equipment, lost items, or maintenance needs to management promptly.
• Ensure safety signage is used when needed and work spaces remain hazard-free.
• Follow all hotel safety, security, and sanitation guidelines.

• Work closely with Banquet Captains, Event Managers, Banquet Servers, and Engineering teams to ensure smooth event execution.
• Communicate any setup challenges, room discrepancies, or issues immediately.
• Support the team with additional tasks during peak business periods.

• Perform other duties as assigned to support banquet and hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

• High School Diploma or equivalent required.

• Previous banquet, event setup, hospitality, or facilities experience preferred.
• Full-service hotel experience preferred.
• Experience handling equipment, furniture, or large-scale setups preferred.

• Ability to lift, move, and transport heavy items, often up to 50 lbs.
• Strong attention to detail and ability to follow diagrams and written instructions accurately.
• Excellent teamwork and communication skills. Ability to communicate in Spanish preferred.
• Ability to work efficiently in a fast-paced, physically demanding environment.
• Strong organizational and time management abilities.
• Professional demeanor and commitment to hospitality service standards.

• Food Safe Serve/Texas Food Handlers Certification
• TABC required and maintained

• Ability to work flexible hours including mornings, evenings, weekends, and holidays.
• Commitment to maintaining a clean, safe, and well-organized event environment.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition…