Bellperson

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development.

We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Bell Person is responsible for providing courteous, efficient, and personalized service to hotel guests by assisting with luggage handling, guest arrivals and departures, and general guest support. This role plays a key part in creating a positive first and last impression while supporting Front Office operations and enhancing the overall guest experience at a full-service hotel.

• Guest Arrival & Departure Services
• Greet guests promptly and professionally upon arrival.
• Assist guests with luggage handling, delivery to guest rooms, and vehicle unloading/loading.
• Escort guests to rooms and explain hotel features, amenities, and services.
• Assist with guest departures, retrieving luggage and coordinating transportation as needed.

• Provide guests with directions, recommendations, and general information about hotel amenities and local attractions.
• Respond promptly and courteously to guest requests or inquiries.
• Assist guests with special needs, packages, or deliveries.
• Maintain a friendly, professional, and service-oriented demeanor at all times.

• Coordinate with valet services or transportation providers as needed.
• Assist guests with arranging taxis, ride shares, or shuttle services.
• Monitor guest drop-off and pick-up areas to ensure safety and organization.
• Support traffic flow and curbside operations during peak periods.

• Handle guest luggage and property with care and attention to detail.
• Report suspicious activity, safety hazards, or guest concerns to management immediately.
• Follow hotel security procedures when entering guest rooms or handling guest belongings.
• Assist with emergency procedures and guest evacuations if necessary.

• Work closely with Front Desk, Concierge, Valet, and Housekeeping teams.
• Communicate guest requests, room issues, or service needs to appropriate departments.
• Assist with group arrivals, VIP guests, and special events.
• Support Front Office operations during high-volume periods.

• Maintain cleanliness and organization of the bell stand, luggage storage areas, and entrance.
• Assist with package handling, storage, and delivery.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the role.

• High School Diploma or equivalent required.

• Previous hospitality, guest service, or bell service experience preferred.
• Experience working in a full-service hotel environment preferred.
• Knowledge of local attractions and transportation options preferred.

• Excellent customer service and communication skills.
• Ability to lift, carry, push, or pull luggage and packages (up to 50 lbs.).
• Ability to stand, walk, and remain active for extended periods.
• Strong organizational skills and attention to detail.
• Ability to multitask and work…