Catering - Supervisor

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

• Oversee quality, product levels and inventory of product.

• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.

• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.

• Oversee proper setup, execution, breakdown, and cleanup of each catered event.

• Execute back of the house, front of the house and side work duties for overall productivity of banquet events.

• Successfully interpret and execute BEOs to the high standards of the organization.

• Possess expert-level knowledge of menus, food presentation, and food service techniques.

• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).

• Work with the catering management team to supervise and train staff for all departments.

• Manage rental orders, buffet cards, and diagrams for each event when applicable.

• Able to explain and elaborate on event successes or failures.

• Solve problems during events and implement creative solutions.

• Maintain a friendly and approachable attitude towards the client, guests, and staff.

• Communicate clearly and openly with all staff members for overall success.

• Display a sense of urgency at all times.

• Uphold a professional appearance and mannerism.

• Adhere to all company policies and procedures.

• Follow health and safety practices at all times.

• Maintain a clean, safe, and organized work environment.

• Perform other tasks as deemed necessary.

• Maintain a clean, safe and organized work environment.

• Uphold and demonstrate a complete understanding of company policies and procedures.

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.

• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.

• Exceptional problem solving/decision making skills combined with the ability to be organized.

• Demonstrates financial management, merchandising, analytical, planning and leadership skills.

• Demonstrates the ability to remain flexible in a fast-paced environment.

• Computer knowledge and skill level for basic office functions.

• Operate all equipment necessary to perform job duties.

• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• All education backgrounds eligible.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Engages with SSA/Unit in driving community effort through…