Public Area Attendant​/Houseperson

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Regular Full-Time Hotel Emma, San Antonio, TX, US

Hotel Emma is seeking passionate, service-driven candidates for a combined Public Areas Attendant / Houseperson position. The Public Areas Attendant role is the primary assignment and focuses on cleaning and servicing the hotel’s public areas. The Houseperson role is a secondary, as-needed assignment that supports Room Attendants, linen movement, room preparation, deliveries, and other housekeeping operations when scheduled or directed by management.

• Public Areas Attendant is the priority assignment. The associate’s regular and primary responsibility is to clean, service, and maintain assigned public spaces and work areas to Hotel Emma standards.
• Primary duties must be completed first. Public-area cleaning, inspections, restroom servicing, guest assistance, deliveries, supply replenishment, and related responsibilities take priority unless management provides different direction.
• Houseperson is not a guaranteed daily assignment. Houseperson work is assigned only when needed and may vary according to occupancy, staffing, room activity, and operational needs.
• Management communicates Houseperson assignments. The associate performs Houseperson duties only when scheduled, requested, or reassigned by a manager or supervisor.
• Flexible hours are required for both assignments. The associate must be available for AM or PM shifts, weekends, holidays, and schedule changes based on business demands.
• Business needs may change during the shift. Management may move the associate between Public Areas Attendant and Houseperson duties; however, Public Areas Attendant remains the primary job assignment.

• Clean hotel entrances, restaurants, lounges, the library, fitness center, pool deck, restrooms, offices, corridors, elevators, stairways, associate break rooms, locker rooms, and other assigned work areas.
• Assist guests with hotel and city information.
• Deliver items to guest rooms and other areas of the hotel.
• Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner.
• Dust furniture and equipment and polish metalwork, fixtures, and fittings.
• Wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty and wash wastebaskets and transport trash and waste to the designated disposal area.
• Follow material safety data sheet requirements and established procedures when using chemicals.

• Assist Room Attendants by removing soiled linen and trash from carts.
• Strip beds in checkout rooms.
• Deliver supplies and linen to floor storage areas and Room Attendants.
• Move, arrange, and dust furniture and equipment.
• Sort soiled linen for laundering and receive and store linen supplies in designated storage areas.
• Clean restrooms and replenish supplies.
• Deliver guest-requested items to guest rooms and other hotel areas.
• Clean assigned hallways, public spaces, associate areas, and other work areas as operational needs require.
• Sweep, scrub, wax, and polish floors using brooms, mops, and powered equipment.
• Clean rugs, carpets, upholstered furniture, and draperies; wash windows, walls, ceilings, door panels, sills, and woodwork.
• Transport trash and waste to the designated disposal area.

• Report for each scheduled shift on time and in the required uniform, in accordance with company policy.
• Know and…