Assistant Director of Housekeeping- HVRW

Assistant Director of Housekeeping

Hotel Valencia Riverwalk - San Antonio, TX 78205

This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.

Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.

Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.

The Assistant Director of Housekeeping is to assist the Director of Housekeeping in the overall management of the Housekeeping Department.

Operational Responsibilities

• Responsible for aiding the Director of Housekeeping in running the housekeeping operation and cleanliness levels in all areas of the property.

Managerial Responsibilities

• Assist the Director of Housekeeping with all assigned duties
• Direct supervision of room attendants, lobby attendants, housemen, and supervisors
• Responsible for checklist completion
• Ensure room attendants and housemen have electronic devices/ work phones in working order.
• Check rooms (checkouts and stayovers) daily, and ensure that quality is being maintained by the room attendants and houseman
• Ensure that standards in rooms and public areas are being enforced by the supervisors, room attendants, house persons, and laundry attendants
• Stay in constant communication with the Engineering Department to maintain and correct all repair and renovation problems.
• Oversee the smooth operation of the afternoon and night shifts.
• Staffing and scheduling with the Housekeeping Department, adhering to strict budget control.
• Ensuring all staff have sufficient tools to complete their duties.
• Collects room attendants' reports and keys and ensures that all guest room floors are in order.
• Fosters good relations and teamwork with all other departments
• Strives to always achieve utmost guest satisfaction in any situation.
• Overall administration of all employees assigned to the Housekeeping Department
• Performs supplies inventories and assists with supplies ordering
• Opens the housekeeping department as needed, prepare and designates room attendants and houseman daily assignments, including PM room attendants, turndown and late check-out rooms, as well as DND room assignments
• Assist Director of Housekeeping with STARR role-plays and weekly training topics
• Relentlessly train and motivate customer service employees
• Maintain integrity of cost controls and proper maintenance of hotel assets.
• Any other duties assigned by the Director of Housekeeping

Guest Services

• Ensure all hotel cleanliness standards are upheld to ensure guest satisfaction
• Responsible for responding to guest requests and guest interactions to the Valencia standard
• Have a positive attitude with internal and external guests and be an integral part of a positive and inclusive work environment
• Display team spirit and collaborate with the other departments
• Always apply the principles of trust, honesty, respect, integrity, and commitment.
• Help establish confidence in the housekeeping team among peers throughout the hotel and throughout Valencia Group.
• May use device (Alice App) to communicate with team members internally during shift to assign/ complete tasks.

Team Support…