Guest Room Attendant​/Turndown Attendant

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Regular Full-Time San Antonio, TX, US

Guest Room Attendant/Turndown Attendant

Hotel Emma is seeking passionate, service-driven candidates for a combined Guest Room Attendant / Turndown Attendant position. The GRA role is the primary assignment and includes cleaning, preparing, and maintaining assigned guestrooms and hotel areas to Hotel Emma standards. Turndown is a secondary, as-needed assignment performed only when scheduled or directed by management.

• GRA is the priority assignment. The associate’s regular and primary responsibility is to clean, prepare, inspect, and maintain assigned guestrooms and related areas.
• GRA duties must be completed first. Assigned rooms, cleaning tasks, guest requests, supplies, reporting, and related GRA responsibilities take priority unless management gives different direction.
• Turndown is not a guaranteed daily assignment. Turndown work is assigned only when needed and may vary according to business levels and operational needs.
• Management communicates turndown assignments. The associate performs turndown service only when scheduled, requested, or reassigned by a manager or supervisor.
• Flexibility is required. Business needs may require movement between GRA and turndown duties during a shift; however, GRA remains the primary job assignment.
• When turndown is assigned. The associate is expected to provide evening service, refresh guestrooms, replenish required items, respond to guest requests, and assist with other assigned housekeeping duties.

• Clean and maintain guest rooms, hallways, lobbies, lounges, the fitness center, restrooms, corridors, elevators, stairways, locker rooms, and other assigned work areas.
• Make beds and replenish bathroom amenities and room supplies, including drinking glasses, notepads, and pens.
• Dust furniture and equipment; vacuum rugs, carpets, upholstered furniture, and draperies.
• Clean and polish fixtures and fittings; wash walls, ceilings, woodwork, windows, door panels, and sills as assigned.
• Empty and clean wastebaskets and transport trash and waste to the designated disposal area.
• Deliver guest-requested items to guestrooms and other hotel areas.
• Report maintenance deficiencies or room concerns promptly to the appropriate personnel.
• Follow material safety data sheet requirements and established procedures when using chemicals.

• Provide evening turndown service and refresh guestrooms when scheduled or assigned.
• Replenish guestrooms and bathrooms with required supplies and amenities during turndown service.
• Deliver guest-requested items to guestrooms and other hotel areas.
• Perform GRA duties and assist with cleaning public or associate areas when operational needs require.

• Report for each scheduled shift on time and in the required uniform, in accordance with company policy.
• Know and comply with all company policies and procedures related to the position and assigned duties.
• Communicate effectively with guests and co-workers and conduct oneself professionally while representing the Hotel Emma culture.
• Take the initiative to greet guests and fellow associates in a friendly and warm manner.
• Perform other related duties as assigned.

• Effective communication skills when interacting with guests and co-workers.
• Professional appearance and conduct consistent with the Hotel Emma culture.
• Six months of related experience as a hotel Room Attendant preferred.
• Flexible availability, including AM and PM shifts, weekends, and holidays, based on business needs.
• Ability to move between GRA and turndown assignments when scheduled or needed.

The physical demands described below are representative of those required to perform the essential functions of this position. The associate must be able to stand for extended periods and lift up to 50 pounds. The role requires prolonged standing, pushing, stretching, bending, and kneeling without restrictions. Schedules will reflect business demands and may occasionally include long or unusual hours.