On Call Concierge - Hope Lodge - San Antonio

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.

It is a calling. And the people who answer it are fulfilled.

Explore Opportunities at Hope Lodge San Antonio Be part of something new in San Antonio! The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment.

As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities. If you enjoy helping others, delivering exceptional customer service, and being part of a team that makes a meaningful difference, we invite you to apply and explore opportunities with Hope Lodge San Antonio.

This is a part-time, On-Call Concierge opening at our Hope Lodge facility in San Antonio, TX.

Shift Differential Pay 10% differential for hours worked Monday through Friday between 6:00 PM and 12:00 AM 15% differential for hours worked on Saturday and Sunday between 5:30 AM and 12:00 AM 20% differential for hours worked between 12:00 AM and 5:30 AM

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Minimal travel required

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

Target

Start Date:

November 30, 2026 We're looking to have our new team members start on or around this date, pending completion of the hiring process and any pre-employment requirements.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

We are a proud equal opportunity employer. At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.