Concierge , Hope Lodge - San Antonio

Concierge Opportunities, Hope Lodge
- New Location in San Antonio (Various Shifts Available)### Concierge Opportunities, Hope Lodge
- New Location in San Antonio (Various Shifts Available)
Apply:
San Antonio, Texas:
Full time:
Posted Yesterday:
JR3836

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Explore Opportunities at Hope Lodge San Antonio    Be part of something new in San Antonio!
The American Cancer Society is excited to bring a new Hope Lodge to San Antonio, and we are building a team of compassionate, dependable individuals to help bring this new location to life.

Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment. As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities.  If you enjoy helping others, delivering exceptional customer service, and being part of a team that makes a meaningful difference, we invite you to apply and explore opportunities with Hope Lodge San Antonio.
** Concierge, Hope Lodge Opportunities**###
** Pay Rate: $19.50/hour
** The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security-related needs.###
** Various schedules available:
*** Sunday-Wednesday, 8:00 a.m.

- 4:00 p.m.
* Sunday-Wednesday, 4:00 p.m.

- 12:00 a.m.
* Thursday-Saturday, 4:00 p.m.

- 12:00 a.m.### Hope Lodges operate 24 hours a day, 7 days a week. We offer full-time and part-time opportunities across daytime, evening, overnight, and weekend shifts. Shift differential pay is available for eligible hours worked outside of regular daytime schedules.  
** Shift Differential Pay**
* ** 10% differential
** for hours worked Monday through Friday between
** 6:00 PM and 12:00 AM**
* ** 15% differential
** for hours worked on Saturday and Sunday between
** 5:30 AM and 12:00 AM**
* ** 20% differential
** for hours worked between
** 12:00 AM and 5:30 AM
*
* ESSENTIAL FUNCTIONS:

* Greet guests and manage check-in and check-out procedures (30%)
* Provide information about lodge amenities and community resources (20%)
* Coordinate transportation & EMPOWER Program services and schedules (15%)
* Respond to guest requests, concerns, and emergencies (15%)
* Maintain organized front desk area and accurate guest records (10%)
* Monitor lobby security and implement safety protocols (10%)EXPERIENCE/

QUALIFICATIONS:

* High School Diploma or Equivalent
* Additional education or training in hospitality management or customer service is a plus.
* Previous experience in hospitality, guest services, or a related field is preferred.
* Minimum 1 year of Customer Service Experience  KNOWLEDGE, SKILLS, AND ABILITY:
* Strong communication and interpersonal skills
* Ability to work independently and multitask
* Proficiency in Microsoft Office and multi-line phone systems
* Excellent customer service and problem-solving skills
* Ability to work flexible hours including evenings/weekends TRAVEL REQUIREMENTS:
* Minimal travel required

PHYSICAL REQUIREMENTS:

* The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
* Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
* Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
* The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.  
** HIRING PROCESS*
* * What you can expect:
* ** Target

Start Date:

*
* * November 30, 2026
* * We're looking to have our new team members start on or around this date, pending completion of the hiring process and any pre-employment requirements.*
* ** Apply Online
** Submit your application online. Our recruiting team will review applications and contact qualified candidates to…