HR Services Representative III

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Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The HR Services Representative III role is to provide timely and accurate HR support to employees, field leadership and HR partners with escalated inquiries and requests related to HR systems, compliance, policies, procedures. This role is crucial in driving the continual adoption of employee and manager self-service by providing knowledge and technical support with navigating Petco’s Human Capital Management (HCM) system, time and attendance system and self-service processes.

• Provide technical support and guidance with HR systems including, but not limited to HCM (Workday) and time and attendance system (Dayforce)
• Provide guidance and support to HR partners regarding compliance matters
• Demonstrate outstanding problem‑solving skills to resolve escalated HR inquiries and requests related to Workday and Dayforce in a timely, accurate and professional manner
• Drive continuous adoption of employee and manager self‑service within the organization by helping with navigating internal resources on Human Resources technology tools, policies, and procedures
• Complete transactional work as needed to support according to internal job movement in alignment with Petco policies and procedures
• Maintain SOPs and other documentation for Workday and Dayforce transactional‑related procedures
• Support training initiatives for and provide mentorship and guidance to HR Services Representatives as necessary
• Provide back‑up support to HR Services Representatives with management of HRSC phone line
• Stay informed on changes to policies and practices to contribute to the timeliness of resolution
• Meet or exceed service level agreement metrics regarding commitments to case resolution time frames

• 3+ years of experience working in Human Resources, Payroll or Benefits
• Associate or bachelor’s degree in a related field or applicable experience
• Previous HR Service Center case handling experience
• Previous Workday (HCM) experience
• Strong computer skills with Microsoft Office and HR systems
• Excellent English verbal and written communication skills
• Excellent customer service skills
• Ability to manage high workloads and conflicting priorities
• Ability to handle sensitive information with confidentiality and professionalism

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.