Recruiting Manager – Claims

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity Lead the team that builds the future of Claims talent  USAA, our mission is to serve those who have served. As the Recruiting Manager for Claims, you'll play a critical leadership role in helping us attract, engage, and hire exceptional talent that supports our members when they need us most.

This is more than a recruiting leadership position. It's an opportunity to influence workforce strategy, shape hiring outcomes, and partner directly with senior business leaders to build high-performing Claims organizations. You'll lead a team of recruiters supporting high-volume and specialized hiring needs while driving innovative talent acquisition strategies that ensure USAA remains competitive in today's evolving talent market.

If you're passionate about developing recruiting teams, leveraging data to drive decisions, and delivering exceptional hiring experiences, we'd love to hear from you.

We offer a flexible work environment that requires team members to be in the office four days per week. This position is based in San Antonio, TX, and relocation assistance is not available.

What You'll Do:

Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.

Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.

Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.

Assesses team performance against key metrics (e.g., class fill rate, time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.

Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.

Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.

Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.

Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.

Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.

Ensures all recruiting activities comply with applicable laws, regulations, and company policies.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in talent acquisition, human resources, or a related field, including full-cycle recruiting experience and involvement in hiring strategy, recruiting operations, or process improvement efforts.
2 years of experience leading others either formally in a managerial role, or informally as a project or team lead.

Proven ability to develop and implement talent acquisition strategies, processes, or initiatives in partnership with business leaders to meet hiring needs.

Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations.

Ability to build and maintain strong relationships with business leaders and partners.

Excellent communication, interpersonal, and presentation skills.

Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Proficiency in using Applicant Tracking Systems (ATS) and other recruiting technologies.

What Sets You Apart Lead and develop a team of recruiters supporting high-volume, class-based hiring across Auto Injury and Property Claims organizations,…