Director of Data Quality

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Job Summary

The Director, Data Quality is responsible for establishing, leading, and driving adoption of the data quality strategy across the organization. This role ensures that enterprise data—particularly within ERP and related systems—is standardized, accurate, consistent, complete, and aligned with business and regulatory requirements. The Director, Data Quality manages data analysts and works closely with data stewards, IT, analytics teams, and business stakeholders to implement data quality strategies, policies, and governance frameworks.

The incumbent models alignment with company mission, collaborates with key resources, and participates in ongoing self‑development.

• Hire, develop, evaluate, and influence effective teamwork to ensure the delivery of legendary customer service (LCS).
• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership tools, models, and processes to ensure alignment with our vision, values, and mission.
• Work safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Perform other duties as assigned.

• Develop and maintain a data quality framework aligned with corporate data governance and ERP program goals.
• Define and enforce data quality policies, standards, and metrics.
• Establish data cleansing and enrichment processes to improve accuracy and consistency.
• Partner with data owners, stewards, and business leaders to establish accountability for data quality.
• Partner with IT security and compliance teams related to data protection and data loss protection practices.
• Implement data governance policies and ensure compliance with regulatory requirements (e.g., GDPR, HIPAA).

• Implement tools and processes to measure and monitor data quality across key business domains and value streams (customer, supplier, equipment, parts, service, finance, etc.).
• Serve as the point of contact for data quality issues and escalation within the organization.
• Develop dashboards and reporting for data quality KPIs and trends.
• Lead root cause analysis for data quality issues and oversee data cleansing and remediation activities.
• Conduct data audits, profiling, and validation to maintain data integrity.

• Collaborate with ERP implementation and master data teams to ensure clean, validated, and standardized data migration.
• Define controls for data entry, validation, and maintenance within ERP and other key systems.
• Support post‑go‑live monitoring and continuous improvement of data quality in the ERP environment.

• Design and execute change management strategies to drive adoption of data quality practices across the organization.
• Develop and deliver communication plans that clearly articulate the data quality strategy ("why", "what", "how").
• Create or partner with training to create learning materials and workshops.
• Promote a culture of data ownership and accountability across business functions.

• Lead a team of data analysts who support the Data Quality Strategy and Governance activities.
• Train and mentor staff on best practices for data quality and governance.
• Facilitate data quality & governance councils and cross‑functional working groups.
• Collaborate with business and IT teams to identify data quality issues, root causes, and solutions.

• Evaluate and implement data quality and governance tools (e.g., Azure Services for Data Quality and Governance, Data Governance in Snowflake, etc.).
• Ensure integration of data quality processes into data pipelines, analytics platforms, and ERP systems.

• Excellent analytical, problem‑solving, and communication skills.
• Ability to work cross‑functionally and influence stakeholders at all levels; experience leading change management initiatives through strategic communication delivery and tailored training programs.
• Strong attention to detail and commitment to continuous improvement.
• Experience in designing and implementing…