ServiceNow Technical Lead

** Job Family:
** IT Architecture/Cloud
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* Travel Required:

** Up to 25%
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* Clearance Required:

** Ability to Obtain Secret
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* What You Will Do:

** As a Service Now Technical Lead / Architect, you’ll lead the overall design and development of multiple Service Now applications across several projects. You’ll provide technical guidance and serve as an escalation point for the Service Now development team members. You’ll support customers and end-users to define their requirements based on the latest Service Now architecture to ensure the success of the project.

Your design will set the standard for future development, so you’ll craft an architecture that smoothly works with existing infrastructure without compromising security.
* Develop, configure, and enhance Service Now applications, ensuring alignment with business objectives and best practices.
* Stay current with Service Now products, features, and industry trends to drive innovation.
* Conduct technical assessments and provide recommendations for improving existing Service Now implementations.
* Perform unit, system, and integration testing.
* Debug and fix technical problems.
* Support the development of detailed technical documentation.
* Provide demonstrations of developed applications to product owners and end users.
* Participate in platform upgrade activities, including regression testing and reconfiguration.
* Ensure the security, scalability, and maintainability of Service Now solutions.
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* What You Will Need:

*** U.S. Citizen is Required
* A Bachelor's Degree is required
* A minimum of NINE (9) years of experience may be used in lieu of a degree
* A Minimum of FIVE (5 ) years of experience with Service Now development, including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration (SOAP, REST)
* Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
* Strong domain expertise in at least two Service Now platform applications: HR Service Management, IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Enterprise Asset Management, Customer Service Management (CSM), CSM - Financial Service Operations (FSO), Integrations, and Automation Engine.
* Implementation experience and expertise in Service Now Configuration Management Database (CMDB), Common Services Data Model (CSDM), App Engine, GenAI, and Agentic AI.
* Designing and implementing IT and non-IT related process workflows, procedures, and technical standards. Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design
* Experience implementing systems using the Agile/Scrum methodology
* Certified Systems Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM, SPM, HRSD, ITOM) required
** What Would Be Nice To Have:**
* -Agile SAFe, or Certified Scrum Master (CSM), or ITIL v4 certifications are preferred
* Bachelor’s degree in engineering/Science
* Experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular, and one or more of the following back-end technologies:
JavaScript, PHP, .NET, Java, or Cold Fusion integrations in Service Now
* Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred.
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* What We Offer:

** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Parental Leave
* 401(k) Retirement Plan
* Group Term Life and Travel Assistance
* Voluntary Life and AD&D Insurance
* Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
* Transit and Parking Commuter Benefits
* Short-Term & Long-Term Disability
* Tuition Reimbursement, Personal Development, Certifications & Learning…