Concierge Security Engineer

Concierge Security Engineer 3 page is loaded

Concierge Security Engineer 3

Apply locations San Antonio, TX, USA time type Full time posted on Posted 30+ Days Ago job requisition  

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award. We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights
. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Concierge Security Engineer 3 to be part of making that happen.

About the Role:

The Concierge Security Engineer supports the technical relationship with their

assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

As a Concierge Security Engineer, you will:

• Creating and maintaining a partnership with our customers
• Analyze log and system data
• Interact with, and manage, internal and external stakeholders
• Communicate, educate, and share information with non-technical people
• Help our customers diagnose problems as well as support specific customer requests
• Primary technical point of contact for our customers
• Champion for our customers within the Arctic Wolf Team
• Mentoring junior analysts with their technical and soft skills

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers.

Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following:

• 3+ years in Information Security, Network Security, or Cyber Security
• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
• Have a detailed understanding of Enterprise IT Security, including:
  Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
• Have an understanding of Enterprise IT Operations, including:
  Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
• Analyze log and system data from the above list and other IT systems
• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
• Great writing and speaking skills
• Excellent relationship building skills in a professional context
• A positive “can-do” attitude
• A willingness to learn and continuous self-improvement
• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive.

Additional skills and experience:

• Security forensics
• Malware analysis
• E-discovery
• Threat containment
• Firewall and IDS provisioning
• Proxy and content filtering provisioning
• Authentication and identify management
• Risk and vulnerability Assessment
• Network and security Auditing
• Network troubleshooting
• Penetration testing
• Attack simulation
• PowerPoint presentation skills

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA ),
Best Places to Work – USA ),
Great Place to Work –…