Customer Experience Designer

Overview

Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

• Translate research insights into customer journey maps and service blueprints.
• Design wireframes, process flows, and prototypes that enhance customer experience.
• Collaborate with content writers, researchers, and technical teams to align on design direction.
• Facilitate design thinking workshops and co-creation sessions with stakeholders.
• Support testing and refinement of design solutions based on user feedback.

• Bachelor’s degree in Design, HCI, or related discipline.
• 5+ years in UX, service design, or customer experience roles.
• Proficiency in design tools such as Figma, Miro, or Adobe XD.
• Experience designing for complex ecosystems or multi-channel experiences.
• Strong facilitation and collaboration skills.