Business Process​/Operational Analyst

Overview

Business Process/Operational Analyst role at Millennium Soft Inc.

Position: Business Process/Operational Analyst

Location: San Diego, CA or San Antonio, TX or Vernon Hills, IL

Duration: 6 months

Total Hours/Week: 40

Shift: 1st shift

Client: Medical Device Company

Job Category: Sales Support

Level of Experience: Mid-Level

Employment Type: Contract on W2 (US Citizens or GC Holders Only)

Work Hours: Monday–Friday, 8:00 am–5:00 pm

Remote/Hybrid: Currently remote; for San Diego candidates, may be hybrid. Open to candidates near an office:
San Antonio, TX;
Vernon Hills, IL.

• Operational Analytics using SQL / Advanced Excel (macros and advanced logic strings)
• Voice of the Customer trending and analytics (customer satisfaction surveys, Net Promoter Score, overall satisfaction)
• Process improvements with quantifiable impacts (e.g., % improvements, dollars saved, cost avoidance)

• Lead and contribute to people, process, and technology projects using analytics, Six Sigma methodologies, and domain knowledge to improve customer satisfaction and productivity
• Provide strategic analytics support, KPIs tracking, and business case measurement for initiatives
• Analyze and visualize customer experience (CX) data, identify data correlations, and drive outcomes through data-driven insights
• Drive multiple process improvement projects within the CX portfolio and develop business cases for continuous improvement
• Prepare status reports and communicate findings to stakeholders and leadership

• Strategic analytics role to assess voice of the customer feedback and trends
• Experience with Voice of the Customer data in operational/support environments; clinical/hospital experience is a plus
• Technical skills: SQL, Excel, VBA, Power BI; familiarity with Tableau; experience with Salesforce and Qlik View is a plus;
  Six Sigma Green/Black Belt is desirable

• Bachelor’s degree required;
  Master’s/MBA preferred
• Five or more years in analytics
• Five or more years in process improvement
• Strong MS Office skills (especially PowerPoint & Excel); ability to translate data into business impact
• Strong analytical, problem-solving, verbal and written communication skills
• Ability to manage multiple projects in a fast-paced environment and align with agile practices
• Familiarity with database structures, data querying, and data mining preferred

• Six Sigma Green Belt or Black Belt preferred