IT Helpdesk Dispatch

IT Helpdesk Dispatch

Ocean Tomo, a part of J.S. Held, is seeking an IT Helpdesk Dispatch to manage incoming service requests, prioritise tickets, and dispatch technical resources to ensure timely resolution of IT issues. This role acts as the first point of contact for internal and external customers, maintaining professional and clear communication.

• Monitor ticketing system and assign tasks to appropriate technicians.
• Communicate with clients regarding status updates and scheduling.
• Maintain accurate records of service requests and resolutions.
• Collaborate with Help Desk team to meet SLA targets.
• Escalate complex issues to senior technical staff when necessary.
• Schedule resources for onsite visits, installations and projects.

• High School diploma or equivalent, IT related coursework preferred.
• 1+ years in a customer service or technical support environment.

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Familiarity with IT ticketing systems and basic troubleshooting.

• Ability to sit or stand for extended periods.
• Frequent use of computer and phone systems.

Location:

San Antonio, TX. Salary: $37,000.00 - $43,000.00 per year.