Dispatch AV Technician​/L1 Support

Sky Systems, Inc. (Sky Sys) provided pay range

This range is provided by Sky Systems, Inc. (Sky Sys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr - $32.00/hr

The L1 + AV Technician will provide dispatch support for desktops, audio‑visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day‑to‑day operations across the site. This role includes dispatch support depending on location needs.

• Provide L1 Audio‑Visual (AV) support for conference rooms (device checks, resets, room readiness).
• Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination).
• Support Microsoft Teams Rooms (MTR) and managed meeting room devices.
• Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification).
• Assist with printers (toner replacement, basic hardware issues).
• Provide smart‑hands support under guidance from central IT.
• Coordinate with remote IT teams and third‑party vendors when required.
• Support hardware from Microsoft, Lenovo, HP, Dell, and Apple.
• Maintain clear communication and follow SOPs, ticketing, and escalation processes.
• Be available for dispatch response within 4–8 business hours.
• Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).

• 2–4 years of experience in IT and AV support.
• Hands‑on experience with AV hardware and meeting room technologies.
• Basic understanding of networking & TCP/IP.
• Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices.
• Ability to explain and troubleshoot different connection types (home/corporate).
• Strong customer service, communication, and documentation skills.
• CompTIA A+ certification (required for dispatch).

• Experience with ITSM tools (Service Now, Jira).
• Exposure to AV‑over‑IP environments.
• OEM or vendor certifications.
• Prior experience in enterprise onsite environments.

Technicians will be dispatched to one or more of the above sites based on need and proximity.

• 19426 Oil Center Blvd, Houston, TX 77073
• 4201 Main Street, Houston, TX 77002
• 750 Town and Country Blvd, Suite 1000, Houston, TX 77024

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting