End User Device Technician

Responsibilities

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
• Supports refresh, modernization, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locations within the area as needed up to 25% travel required.

• 1+ years of hands‑on experience in IT hardware support.
• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security +.
• Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
• Customer facing experience.

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably Service Now.
• Quality cabling skills in installation, splicing, and fabrication.

• Must have a current/active TS/SCI w/ Poly.

• Maintains a regular sedentary position, attends meetings both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.