Customer Service Engineer

We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem‑solver who thrives at the intersection of technology and customer engagement.

• Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings.
• Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
• Collaborate with government teams to provide actionable feedback and implement process improvements.
• Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
• Partner with customers to capture new requirements, ensuring proper documentation and delivery of tailored services that meet their objectives.

Minimum Qualifications:

• 6 years of experience in customer service, technical support, or related roles.
• Must be a US Citizen – Able to obtain a Public Trust.
• Strong communication and interpersonal skills, with a proven ability to build relationships with customers and internal teams.
• Experience with helpdesk management, web portals, and customer survey tools is highly desirable.
• Analytical mindset with a focus on continuous improvement and delivering high-quality service.
• Bachelor’s Degree in a related field or equivalent years of experience.

Work Where it Matters

Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders
, AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers
, AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.

As an AGT employee
, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.