HVAC Technical Support Representative III

Technical Support Representative III – US Air Division

Provide product technical support to customers in the US Air Division based in San Antonio, TX. Support installation, operation, and service of division products.

• Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
• Provide detailed technical guidance to internal and external customers including fault finding, installation recommendations, repair guidance, and participation in the Factory Start up program for large installations of company products.
• Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
• Document support activities via the call ticket system ensuring that all inquiries are logged and appropriately coded and completed in a timely manner.
• Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
• Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
• Develop, modify and update as required service manuals and parts lists for products.
• Provide informal or formal training to colleagues as directed by management.
• Perform other duties as required.

• Associate’s Degree or HVAC accreditation from technical trade school.
• 5+ years of experience in troubleshooting and repair of HVACR systems appliances.
• Must have excellent written and verbal communication skills and demonstrated ability to work both with others.
• Intermediate computer skills and common computer software applications.
• Must be able to multi-task.
• Some travel is required.
• Occasional lifting of up to 100 lbs. required.

• Universal HVAC certification or enrolled to obtain HVAC certification.

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills.

From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective.
• Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives respect.
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens.
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states:
Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.