Content Management Analyst

Overview

Content Management Analyst position at Millennium Soft Inc.

Location:

San Antonio, TX. Duration: 7 months. Hours per week: 40.

Employment Type:

Contract on W2 (US Citizens or GC Holders Only).

• Manage Becton Dickinson’s HR knowledge management portal and case management tool content and capabilities (a.k.a. HROne).
• Ensure the HR tools serve as the voice for all aspects of the HR organization’s internal online presence and are complete, comprehensive, current, and user-friendly.
• Create, oversee and enforce the system’s global governance processes to include content management, posting and archiving.
• Coordinate with global, regional and local HR associates, Centers of Excellence, and other functions to ensure portal content is complete, comprehensive, user-friendly, branded and organized.
• Ensure information that associates need is located on the portal; work with content owners to create and add content, and ensure proper editing, proofreading and translation where needed.
• Make content easy to understand across all levels by considering user perspectives and conducting focus groups or surveys.
• Select and implement effective methods to convey information (videos, links, checklists, user guides, desktop procedures, calendars, polls, banners, etc.).
• Maintain a consistent look and feel, ensure compliance with client identity requirements, and manage templates, graphics, banners and layouts.
• Structure portal content for easy navigation, maintain internal and external links, and collaborate with the technical team on site problems, upgrades and enhancements.
• Analyze portal and case management utilization and effectiveness, and propose enhancements based on feedback and metrics.
• Track, report, and respond to metrics to measure reach and impact and identify opportunities for improvement.

• Bachelor’s degree.
• Minimum of 1 year of experience managing content and production for high-traffic websites/portals.
• Proven record of deploying online content that reflects audience segmentation.
• Strong expertise in content governance, including policies, practices, procedures and decision forums.

• Excellent organization and analytical skills with the ability to manage multiple projects in a fast-paced, deadline-driven environment, while adapting to changing priorities.
• Effective communication, interpersonal, influence and collaboration skills; ability to problem solve and drive for results across departments and regions.
• Detail-oriented with a process and systems orientation; comfortable using analytics tools and metrics.
• Customer-centric mindset; ability to develop creative solutions for audience needs.
• Ability to independently initiate, manage, execute and report on tasks.
• Knowledge of metadata management and data discovery, standards and implementation for interoperability, service enablement and compliance.
• Knowledge management certification, knowledge of Service Now solutions; bilingual ability is preferred but not required.

• Responsible for the governance of content posting and archiving across the HR portal.
• Collaborate with global, regional and local HR teams to ensure portal content is complete, user-friendly, branded and organized.
• Ensure information is easily accessible and relevant to associates; lead content creation and update efforts.
• Edit, proofread and translate content as needed; ensure clarity and usability for users at all levels.
• Determine the best methods to convey information (videos, links, checklists, guides, procedures, calendars, polls, banners, etc.).
• Maintain consistent design and ensure compliance with client identity requirements; manage templates, graphics, and layouts.
• Structure content for intuitive navigation and maintain portal links; work with technical teams to address site issues and apply upgrades.
• Monitor portal and case management utilization and effectiveness, and propose enhancements based on feedback and analytics.
• Produce regular reports on reach and impact and identify opportunities for improvement.

• Location:
  
  San Antonio, TX
• Duration: 7 Months
• Total Hours/Week: 40
• Client:
  Medical Device Company
• Job Category:
  Professional Services Group
• Seniority Level: Mid-Senior level
• Employment Type:
  
  Contract on W2