Critical Environment Operations Manager - CTJ - Poly Security Clearance

Position: Critical Environment Operations Manager - CTJ - Poly with Security Clearance
Overview Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft Critical Environment Operations Manager (CEOM) on the U.S. Government Airgap team, you will serve in a key leadership position responsible for delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government. While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.

Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Critical Environment Operations
* Advocates, follows, and adheres to processes and policies provided by security and safety governing partners.

* Demonstrates conscientiousness on cost, adheres to budget requirements, and develops fiscal strategies to reduce costs or improve fiscal efficiency from best practices.

* Seeks input from team members or subject matter discipline experts as required to meet timely and accurate targets for budget allocation.

* Forecasts demand costs, drives awareness among business leaders on the business implications of service management issues, and negotiates with business leaders to win resources to ensure that the long-term value of the service is maintained.

* Leads the team to achieve service-level requirements and objectives, including metrics and quality of service reporting, and to measure attainment of agreed-upon requirements.

* Ensures priorities are assigned based on business impact, manages accountability within the team, and makes appropriate tradeoffs.

* Focuses on team morale and recognizes team wins.

* Suggests or recommends risk-based decisions or escalations based on what is best for business and strategy.

* Exhibits a One Microsoft and ownership mentality. Service Delivery
* Ensures key stakeholders are involved with the troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business.

* Participates in, or ensures appropriate subject matter expertise participation in, applicable Incident Bridges for their work streams and/or location.

* Presents incident Post-Mortem outcomes and/or approves Root Cause Analysis (RCA) and Post-Mortem reporting.
* Manages multiple complex projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).

* Drives adoption of approved engineering released tools and systems with their team(s) to support day-to-day operational processes and procedures while providing feedback and perspectives regarding tooling performance and quality.

* Analyzes data and collaborates with internal business partners and vendors to improve Objectives & Key Results (OKRs) and/or Key Performance Indicators (KPIs) to increase efficiencies.

* Manages relationships with suppliers to ensure that all service expectations are clarified, understood, documented, and met. People Management
* Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model:
Live our culture. Embody our values. Practice our leadership principles. Coach:
Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care:
Attract and retain great people. Know each individual's capabilities and aspirations. Invest in the growth of others. Data Center Work Environment
* Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
* Understands and drives changes which impacts the work of others and proactively shares relevant information to enable continued workflow efficiencies.

* Drives change adherence and implementation completely in accordance with documented procedures, accurately, and in a timely manner.

* Drives business changes across the organization with clearly articulated plans and direction that ensure smooth implementation and minimize disruptions to the business.

* Applies change management principles and guides their teams and organization during times of change with…