Desktop Support Agent

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About Peraton
Peraton is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains—land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the impossible by solving the most daunting challenges facing our customers. Visit  to learn how we’re keeping people around the world safe and secure.

• Provides Tier I and II technical support for software, hardware, and network issues, diagnosing problems and guiding users through step‑by‑step solutions or providing expertise to resolve first and second tier issues.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer‑generated and verbal, sorts and codes them, and prioritizes for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training on the utilization of available databases.
• Conducts technical research to provide information required in support of ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records.
• Instructs users in the use of PCs and networks; may perform basic PC, PBX, and network software programming.
• Interacts with other team members (network services, software engineering, and/or application development) to restore services and identify and correct core problems.

• High school graduate or equivalent, with at least 4–5 years of experience.
• U.S. citizenship required.
• Ability to obtain Department of Defense security clearance (ADP II Public Trust).
• IM/IT support experience (or related relevant experience).
• Security+ certification.
• Proven project management skills in setting priorities to meet deadlines.
• Proven knowledge of Service Desk support environments.

• Strong customer service and communication skills, both oral and written.
• Strong critical‑thinking skills that facilitate service delivery methodology innovation.
• Proven project management skills in setting priorities to meet deadlines.
• Strong knowledge of Service Desk support environments.
• Strong analytical, presentation, and problem‑solving skills.
• Experience mentoring personnel.
• Ability to establish solid working relationships with customers, staff, managers, and peers.
• Proven technical competency in Microsoft Office products:
  Word, Excel, PowerPoint, and Outlook;
  Microsoft Visio and Project;
  Service Now (relevant experience); HDI certification preferred.

Target Salary Range: $51,000–$82,000. Salary is determined by factors including scope and responsibilities, experience, education, skills, geographic location, and business considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, Employee Assistance Program, parental leave, 401(k), paid time off for vacation, and company‑paid holidays. A full listing of available benefits can be viewed at

Application Period:
The application period for the job is estimated to be 30 days from the posting date, though this may be shortened or extended based on business needs and candidate availability.

EEO
:
Equal opportunity employer, including disability and protected veterans, and other characteristics protected by law.