Clinical IS Analyst-(Epic-Associate

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Under direct supervision, this position is responsible for ambulatory application(s)/module(s) of Epic. The role is for self‑starters who thrive in a fast‑paced, agile environment, requiring the ability to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Epic ambulatory application analyst will collaborate with and provide tier‑one support to their team and/or counterparts from other applications to successfully meet development and implementation objectives for assigned Epic applications.

Effectively manages competing and changing priorities, serves as project lead for key initiatives and performs project management duties as assigned, and develops, documents, and adheres to internal procedures used in conjunction with related applications and systems. Interaction with leadership, faculty, staff, and vendors is performed professionally.

• Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Presents recommended system enhancement opportunities and creative technical solutions for clinic‑related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• With supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Provides tier‑one support to end‑users both remotely and in‑person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

• Strong written and verbal communication skills.
• Critical and analytical thinking proficiencies.
• Organizational management skills and ability to multitask.
• Basic project management skills.
• Preferred:
  Prelude proficiency or certification.
• Certification:
  Epic certification must be maintained per Epic Corporation standards.

• Epic certification/proficiency in any module preferred.

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas.
• Dental: Three dental insurance plan options are available through Delta Dental Insurance Company.
• Vision: Fully insured Vision Care benefits are offered by Superior Vision Services.
• Disability: Employees can enroll in the Disability Insurance which provides income if a non‑work related illness or injury prevents you from working.
• FSAs: Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out‑of‑pocket health care expenses.
• Retirement: Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). Voluntary retirement programs are also available.
• Time Off: A generous leave program offers multiple paid leave options:
  • Front‑loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
  • Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave:
    Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.
• Discounts: Employees enjoy a range of discounts on services, tickets, and gym membership.

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Entry level

Full‑time

Information Technology

Higher Education