Systems and Network Administration

Position Summary

Reports to the Operations Manager, who provides objectives, timelines, resources, and responsibilities. This position is responsible for the administration of various systems, platforms, and network infrastructure, as well as providing support for operational goals and objectives. This role works collaboratively with other team members and stakeholders to assist in planning and implementing information technology projects and is challenged to improve both systems and network operational functionality.

This position has no supervisory responsibilities.

• Implements and maintains Active Directory and Group Policy according to industry best practices, aligned operational goals and objectives. Manages Group Policy application across systems, including security initiatives such as machine hardening and Bit Locker.
• Supports the management, maintenance, and implementation of system deploying Bit Locker throughout the organization.
• Responsible for user maintenance, and implementation or systems deploying Bit Locker throughout the organization.
• Supports enterprise-wide business continuity and disaster recovery processes.
• Works with the IT support team, both internal and contracted, to support deployment, monitoring, maintenance, and upgrades of all company systems and infrastructure, including servers, storage, databases, network devices, and associated software and hardware.
• Responsible for documenting systems, processes, and network configurations on an ongoing basis.
• Utilizes a ticketing system for change management and end-user support, including all hardware, software, and network-related modifications or requests.
• Supports centralized event collection from all systems and network devices, ensuring integrity and retention.
• Supports incident response by managing user access, validating system and network security policies, and participating in mitigation of potential security threats.
• Manages and monitors network infrastructure including switches, routers, wireless access points, firewalls, and VPN appliances. Performs network segmentation, VLAN configuration, and ensures secure and efficient traffic flow.
• Performs network troubleshooting to identify performance bottlenecks, packet loss, and connectivity issues using diagnostic tools such as Wireshark, Net Flow analyzers, or built-in device utilities.
• Implements and maintains firewall policies, NAT rules, and access control lists (ACLs) in alignment with security policies and compliance requirements.
• Coordinates with internet service providers (ISPs), telecom vendors, and cloud providers to ensure connectivity, availability, and timely resolution of outages.
• Maintains strict confidentiality.
• Other duties as assigned.