Service Delivery Center - Technology Consulting - ServiceNow - Senior

Service Delivery Center - Technology Consulting - Service Now - Senior

At EY, we are shaping the future with confidence. As a global leader in advisory services, we offer a dynamic environment where you can advance your career while building a better working world.

As a Senior Service Now Analyst, you will lead the design, development, and implementation of Service Now solutions for our clients in the banking industry. You’ll provide technical leadership and thought leadership to deliver high‑quality solutions in a client‑consulting environment.

The Service Now Delivery practice helps clients modernize systems, processes and products to enhance business and customer‑facing platforms and services. The team leverages Service Now modules, microservices, cloud, API management and open‑source technologies to enable end‑to‑end automation with safe and sound architecture at optimum cost.

• Highly motivated Senior Service Now Developers who can successfully deliver Service Now solutions and services in a client consulting environment.

The Service Now Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the Service Now platform, its product capabilities and related technologies. This role involves designing, developing and maintaining solutions in a client‑consulting environment, with a focus on areas such as Financial Services Operations (FSO), Customer Service Management (CSM), Customer Portal, Playbooks, NOW Experience, UI Builder and Workflow Studio.

• Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
• Assist Engagement Lead in workshops to gather agile user stories, epics and features using Service Now Agile or client‑preferred Agile software.
• Direct customers on best practices across Service Now products and platforms.
• Develop offerings, solutions and designs for product implementations.
• Deliver Application UI configuration and workflow configuration.
• Develop client‑specific reporting needs including Performance Analytics.
• Interface with Service Now technical product teams as needed.
• Prepare all client‑facing and internal deliverables that are technology‑related.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Create and deliver solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.
• Collaborate and contribute to creating, deploying and maintaining technical best practices and standards.
• Ensure technical deliverables are complete, consistent, high quality, on time and deliver valued outcomes.
• Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for Service Now configuration.
• Assist in designing and configuring a detailed end‑to‑end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs.
• Willingness to travel a minimum of 20%.

• Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
• 3+ years of Service Now implementation experience with CSM implementations in a client consulting environment.
• 1+ years of Service Now implementation experience with FSO implementations in a client consulting environment.
• Proficiency with Agile project management and delivery methodologies.
• Hands‑on experience in technical consulting and client‑facing roles.
• A bachelor’s degree from an accredited college or university (preferred); certifications in CSA, CIS‑CSM, CAD and industry certifications such as SAFe Product Owner/Implementer, Scrum Master (preferred).
• Maintain all certifications and pursue continual developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulate technical information.
• Ability to understand and interpret business needs and identify appropriate…