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IT Helpdesk Dispatch
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-01-01
Listing for:
Rx Technology
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Join to apply for the IT Helpdesk Dispatch role at Rx Technology
.
Responsible for managing incoming service requests, prioritizing tickets, and dispatching technical resources to ensure timely resolution of IT issues. Contact customers for onsite work, and schedules technical staff as needed. Acts as the first point of contact for internal and external customers, maintaining professional and clear communication.
Essential Duties- Monitor ticketing system and assign tasks to appropriate technicians.
- Communicate with clients regarding status updates and scheduling.
- Maintain accurate records of service requests and resolutions.
- Collaborate with Help Desk team to meet SLA targets.
- Escalate complex issues to senior technical staff when necessary.
- Schedule resources for onsite visits, installations and projects.
- High School diploma or equivalent; IT related coursework preferred.
- 1+ years in a customer service or technical support environment.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication.
- Familiarity with IT ticketing systems and basic troubleshooting.
- Ability to sit or stand for extended periods.
- Frequent use of computer and phone systems.
Entry level
Employment TypeFull-time
Job FunctionManagement and Manufacturing
IndustriesIT Services and IT Consulting
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