Data Center Operations Manager

Job  | Amazon Web Services, Inc.

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. Candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success.

In addition to strong knowledge in data centers, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and resolve complex problems within the Data Center Space. This team operates 24/7.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

We’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for employees and update them in internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics
• Act as a subject‑matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation, and automation
• Manage large‑scale events (outages) and act as the call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Passion for quality and quantity of services provided, continuously striving to improve customer experience

• A bachelor’s degree or 4+ years of professional or military experience in an IT‑related field
• 2+ years of experience managing people in a technical environment
• 2+ years of experience participating in on‑call rotations and providing after‑hours support in a 24/7 environment, networking and computer hardware

• In‑depth knowledge of Linux systems administration, networking and cabling best practices
• In‑depth hardware architecture knowledge and troubleshooting experience, system management tools, and client/server environments
• Technical writing experience and prior project management experience

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected…