Desktop Support Agent

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About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe. It is the world's leading mission capability integrator and transformative enterprise IT provider, delivering trusted solutions to protect our nation and allies.

Peraton is seeking a Desktop Support Agent. This position will perform the following:

• Provide Tier I and II technical software, hardware, and network problem resolution for clients, diagnosing issues and guiding users through step‑by‑step solutions or escalating to senior technical support as needed.
• Use automated information systems to analyze routine situations.
• Review incoming requests, both computer-generated and verbal, sort, code, and prioritize for proper action.
• Resolve problems or refer to more senior technical support.
• Support users by fulfilling individual requests for information and training on the use of available databases.
• Conduct technical research for sources of information to support program and proposal efforts.
• Maintain network diagrams and circuit records.
• Instruct users in the use of PCs and networks; may perform basic PC, PBX, and network software programming.
• Collaborate with team members in network services, software engineering, and applications development to restore services and correct core problems.

• High school diploma or equivalent, plus some advanced training. Minimum 4–5 years of experience.
• U.S. citizen.
• Ability to obtain a Department of Defense security clearance (ADP II Public Trust).
• Experience with IM/IT support (or related).
• Security+ certification.
• Proven project‑management skills in setting priorities to meet deadlines.
• Knowledge of Service Desk support environments.

• Strong customer service and communications skills.
• Strong critical‑thinking skills that facilitate service‑delivery innovation.
• Project‑management skills in setting priorities and meeting deadlines.
• Knowledge of Service Desk support environments.
• Analytical, presentation, and problem‑solving skills.
• Experience mentoring personnel.
• Ability to establish solid working relationships with customers, staff, managers, and peers.
• Technical competency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Visio, and Project.
• Service Now relevant experience.
• HDI certification preferred.

Target Salary Range $51,000 – $82,000. Salary is determined by position responsibilities, experience, education, skills, geographic location, and business considerations. Eligible employees may be entitled to overtime, shift differential, and discretionary bonus.

Benefits Peraton offers medical, dental, vision, life, health‑savings account, short‑/long‑term disability, EAP, parental leave, 401(k), paid time off (vacation), and company‑paid holidays. Complete listing:

EEO Statement Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Application Duration 30 days from posting date, subject to business needs and candidate availability.