Desktop Support Analyst

Overview

We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.

• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.
• Provide remote support to users through IT service desk tools or Skype for Business.
• Manage and maintain Active Directory and Office 365 accounts effectively.
• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.
• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.
• Ensure timely updates and resolutions for service desk tickets to meet user needs.
• Collaborate with team members to address complex technical challenges.
• Perform routine maintenance and updates for IT equipment and systems.
• Offer on-site assistance at users  desks when required to resolve issues.

• Minimum of 1-2 years of experience in an IT support role.
• Proficiency in Active Directory management and troubleshooting.
• Familiarity with Office 365 tools and functionalities.
• Strong understanding of service desk operations and ticketing systems.
• Ability to provide remote and in-person technical support.
• Excellent problem-solving skills and resourcefulness in finding solutions.
• Effective communication skills to interact with users and team members.
• Ability to work efficiently in a dynamic and fast-paced environment.

• Technology Doesn t Change the World, People Do.
• Employer:
  
  Robert Half (Equal Opportunity
  
  Employer:
  
  M/F/Disability/Veterans).
• All applicants applying for U.S. job openings must be legally authorized to work in the United States.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Software Development